Absent, New Student & Retake Photos
Please read before continuing.
Absent or New Students
If your student was absent on picture day, or is new to the school, this is not considered a retake.
Absent and new students do not need to pay or schedule an appointment. They should simply come to the photo area on absent/retake day when directed by the school. Do not complete the form below.
Retake Requests
If your student was photographed on the original picture day and you would like us to take a new photo, this is considered a retake.
Please note: A retake replaces the original photo. If you choose to have a retake taken, the original image will be removed and will no longer be available for viewing, ordering, or selection.
The retake appointment fee is $5 per person. Please pay and schedule your retake using the form below.
Your student should notify their teacher or instructor that they need a retake and come to the photo area on absent/retake day when directed by the school.
This fee helps cover the additional time, scheduling, and processing required for retake photos.
In some cases, we may choose to refund the retake fee. Examples may include replacing a previously purchased package or correcting a problem caused by our equipment, such as a lighting or camera issue.
Before Requesting a Retake
We are happy to photograph your student again if you would like to try for a different image. To help us do our best, please share the reason for your retake request when scheduling.
Please keep in mind that some concerns are outside of our control and are not eligible for a refund of the retake fee. These may include:
- Expression
- Hair
- Glasses glare
- Facial shine
- Outfit or clothing choices
Please note: For student safety and comfort, our photographers do not physically adjust or touch students. We can communicate posing, hair, clothing, or expression concerns to the student or to school staff when appropriate.
